Enjoy loyalty perks, higher cashback, and access to exclusive events
Start your drive to VIP freedom — see where the journey takes you
Play slots, Live games and make bets to earn 15 000 XP for a lifetime VIP Iron level
Collect enough SP each season to keep your current VIP level and reach a higher one
Earn the highest VIP level and enjoy premium rewards reserved for the few
The VIP Club is our way to reward loyal players. You don’t need to do anything special to join. Once you’ve created your account at LuckyHills, you’re already part of the VIP Club and start at Level 1 – Luckyway #1.
You can level up in 2 parts of the VIP Club:
You can level up in 2 parts of the VIP Club:
You earn XP/SP by completing these actions:
Please note:
The platform may adjust the speed of earning XP/SP in specific games. If you want to know the exact rate for a certain game, please contact support.
🔹Season is a 3-month period during which you can reach a higher VIP level or confirm a current one.
Once you reach the VIP Iron level, it never expires and becomes yours forever. All other VIP levels (from Bronze to Diamond) you need to confirm each season. If you don’t do that, it will drop by one level next season.
Example:
If you reach VIP Gold in Season 1, you will keep your VIP rewards in Season 2. However, if your activity drops in Season 2 and you don’t maintain your current VIP level, it will decrease to VIP Silver in Season 3.
You unlock new rewards with every higher level you reach. For example, you were VIP Iron and reached VIP Bronze. When you’re VIP Bronze, you receive these rewards that weren’t available for VIP Iron such as daily deposit insurance, VIP Customer Care, higher and faster payouts.
Experience Boost helps you increase your progress toward VIP Bronze more quickly. For this, you need to reach VIP Iron within the season. Once you do, your Experience Points (XP) will be converted into Season Points (SP), giving you the boost needed to reach VIP Bronze.
Deposit protection: When you make a deposit on a particular day, a percentage of that deposit is set aside and considered protected or insured.
Limitations and conditions: Daily deposit insurance has certain limitations and conditions, such as a maximum activation amount and specific wagering requirements that must be met before the reimbursement can be withdrawn as cash.
The purpose of daily deposit insurance is to provide you with a safety net, reducing the impact of potential losses and encouraging you to continue playing with confidence. It offers a level of protection and promotes responsible gambling by ensuring that you can recover a portion of your deposits if luck isn't on your side.
It's essential to note that the specific details and terms of daily deposit insurance can vary depending on your VIP Club status. Always review the associated terms and conditions to fully understand how the feature works and what is required to qualify for reimbursement.
Daily deposit insurance resets every day at 12 AM UTC time. You can find the website time at the bottom of the page.
Apersonal VIP Manager is a dedicated representative who helps VIP players personalise their casino experience and enjoy top-tier service at LuckyHills.
They assist with account setup, verification, and other account-related issues, ensuring your profile is always in perfect shape. Your personal VIP Manager also secures special offers and bonuses tailored to your playstyle — including custom promotions and personal rewards based on your activity.
Thanks to their deep knowledge of the casino’s game portfolio, they can recommend games, offer tips on the latest releases, and help you find titles that suit your preferences.
They’ll also keep you informed about exclusive tournaments and events, send personal invitations, and ensure you don’t miss any VIP-only perks.
Privileged VIP Customer Care is a premium service offered exclusively to members of the VIP Club. It’s designed to provide faster, more personalized help — anytime when needed.
VIP players are connected to a dedicated support team that understands their preferences, priorities, and expectations. Whether it’s resolving a request quickly or assisting with more complex issues, the VIP Support team is trained to deliver a higher standard of service.
This team offers:Joining the VIP Club means gaining access to this elevated level of care — making every interaction smoother, faster, and more comfortable.